Privacy Policy

OneSource Property Services Ltd. (“OneSource,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you submit a form or contact us, you may provide:

Name
Email address
Phone number
Service address (if provided)
Details about your service request
Photos or files (if you choose to upload or send them)

B. Website Usage Information

Our website may automatically collect limited information such as:

Device type and browser type
Approximate location (city-level)
Pages visited and time spent on pages
Referral source (how you found our website)

This data may be collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use your information to:

Respond to inquiries and service requests
Provide quotes, schedule services, and communicate with you
Deliver services and customer support
Improve our website and services
Protect against fraud, misuse, or security issues
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary, such as:

With subcontractors or service providers assisting with your request (for example, scheduling and completing work)
With trusted licensed trades when coordination is required (e.g., plumbing, electrical, restoration)
With website and business tools used to operate our services (such as Wix forms, hosting, and analytics tools)
If required by law or to protect our legal rights

4. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and help us understand how visitors use our website.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website.

5. Data Security

We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only as long as needed to:

respond to your inquiry
provide services
maintain records for business and legal purposes

7. Your Rights and Choices

Depending on applicable laws, you may request to:

access your personal information
correct inaccurate information
request deletion of your information (where legally permitted)

To request changes, contact us using the details below.

8. Third-Party Links

Our website may include links to third-party websites (for example, social media pages). We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

OneSource Property Services Ltd.
Metro Vancouver, British Columbia, Canada